Komodo Labs Forums

Sorry I wasn't clear about that.  Now that you mention it, maybe having BOTH would be best so we can compare them and see if Slitheris made a mistake some how.

If you'd like to email them in two separate emails and two separate Zips, that would be great.  If they're way too big after zipping to email, let me know and we'll do it a different way.  You could also upload them to a DropBox-type service if you use one and send us the link in email.

If you haven't seen it, we actually have a web page dedicated to this feature:
http://komodolabs.com/spiceworks

Hi there and thanks for the compliment!  We haven't heard of this, and we just tested it here with a fresh Spiceworks Inventory install without any issues.  I can tell you this error means that when Slitheris tried loading your Spiceworks DB backup, it thought there were no devices in it or there was some other issue.  But I'm sure you have or you wouldn't want to try this feature.

It would help a lot if we could see a copy of your Spiceworks (Spiceworks_prod.db) database.  If that's ok with you, please Zip and send it to our support email.  All data sent to us is kept strictly confidential and is only used for purposes of fixing this apparent problem.

Once we get this issue taken care of, we'd love for you to mention us and this feature in the Spiceworks forums.  We've rarely been getting mentioned there lately and it helps a lot.

That's great to hear.  We plan to add Slitheris features to NEWT Pro at some point in the future.  So you'll have the best of both worlds in a single app.

We apologize profusely for the massive delay.

This is one of the easiest errors to fix.  It simply means you don't have credentialed access and you just need to know the username and password to scan.  It also means that if you tried visiting that PC from Windows Explorer (bypassing NEWT Pro completely), it would ask you for a username and password.  If you know the username/password, try entering it in Windows.  If you get access, then try accessing \\DESK4\ADMIN$ through Windows Explorer.  If you can get to that folder, right-click on that DESK4 in NEWT Pro, choose Set Credentials, then enter the same username and password you used in Windows Explorer to get ADMIN$ access.

If you don't know the username/password, you won't be able to deep scan that PC remotely using any software in the world.  If that's the case, the only option would be to install NEWT Pro on DESK4 locally and then choose "Scan My PC".

Alternatively, if you're only needing some basic info such as full OS type, PC name, uptime, brand and others, you could use Slitheris Network Discovery, which can detect this info with no credentials or authorization needed whatsoever.

Please let us know if you have any other questions and we'll make sure to reply much more quickly.

That’s a tough one, but let’s see if we can help.  I’d venture to say that if you tried visiting \\10.0.0.23 from Windows [Explorer], you’d also not be able to access it, correct?  And if that’s the case, then you have an issue that’s a more basic Windows network security problem than something related to our software.

Is it possible your antivirus software includes a firewall that’s enabled?