Komodo Labs Forums

NEWT Professional => NEWT Pro Network Inventory - Support => Topic started by: baggage1854 on February 06, 2006, 01:55:19 PM

Title: Issue resolved
Post by: baggage1854 on February 06, 2006, 01:55:19 PM

When scanning machine for Chassis Type and Serial Number, I receive WMI: The RPC server is unavailable.  When scanning for System Model, I receive WMI: For loop not initialized.  Every other field scans properly.

Title: Issue resolved
Post by: Komodo Support on February 06, 2006, 04:22:43 PM

Hi, are you getting information for Domain Role and drive letters under Logical Drives?

Also, is this error happening on some machines or all?

Title: Issue resolved
Post by: baggage1854 on February 06, 2006, 07:46:06 PM

I get the same \"WMI: THe RPV serve is unavailable\" message under Domain Role, and I do not see any drive letters.  This only happens to a few machines in my Domain.

Title: Issue resolved
Post by: baggage1854 on February 06, 2006, 07:47:22 PM

Also,  is there a way to disable the pop-up tampering messages in Symantec AntiVirus Corporate Edition on the machines that I scan?

Title: Issue resolved
Post by: Komodo Support on February 07, 2006, 01:30:40 AM

Are these all Windows XP SP2 machines you\'re getting this error on?

Quote

Originally posted by baggage1854
I get the same \"WMI: THe RPV serve is unavailable\" message under Domain Role, and I do not see any drive letters.  This only happens to a few machines in my Domain.

Title: Issue resolved
Post by: Komodo Support on February 07, 2006, 01:31:44 AM

May we ask what version of Corp. Edition you\'re using first?

Quote

Originally posted by baggage1854
Also,  is there a way to disable the pop-up tampering messages in Symantec AntiVirus Corporate Edition on the machines that I scan?

Title: Issue resolved
Post by: baggage1854 on February 07, 2006, 01:33:26 AM

These machines are running XP SP2, and ports 135 and 445 are not blocked by the Windows Firewall.

Symantec Corp. Edition 10

Title: Issue resolved
Post by: Komodo Support on February 09, 2006, 04:49:02 PM

Hello again, we apologize for the delayed reply, but we wanted to research this some first.

Could you check your Group Policy Editor and see if \"Allow remote administration exception\" is enabled?

It can be found in the following path:
Administrative Templates\\Network\\Network Connections\\Windows Firewall\\Domain Profile

As for Symantec, we are looking into this issue now.

Title: Issue resolved
Post by: baggage1854 on March 01, 2006, 10:48:18 AM

Group policy is allowing remote administration.  I\'m still looking for a solution for this and the Symantec issue.

Title: Issue resolved
Post by: Komodo Support on March 02, 2006, 02:07:56 AM

We\'ve reproduced this issue and will be in communication with Symantec about adding our software to their list of allowed services.

Are you still receiving WMI errors?

Title: Issue resolved
Post by: baggage1854 on March 02, 2006, 10:44:55 AM

yes

Title: Issue resolved
Post by: baggage1854 on March 31, 2006, 12:05:19 PM

These issues is still unresolved.

Title: Issue resolved
Post by: Komodo Support on March 31, 2006, 12:16:05 PM

We apologize, this message slipped through.

Could you send us a copy of the scan with machines showing this error?  Please email it to support@komodolabs.com.

Title: Issue resolved
Post by: baggage1854 on March 31, 2006, 01:09:57 PM

I\'m more concerned about the Symantec issue.  I won\'t run a scan on all of my machines because my users will see the Symantec alert.  Find a sloution for that, and I can do a full scan again.

Title: Issue resolved
Post by: Komodo Support on March 31, 2006, 01:14:12 PM

Symantec is not particularly quick at adding allowed software to their list, but we will contact you as soon as this has been ironed out.

Title: Issue resolved
Post by: baggage1854 on May 22, 2006, 03:56:08 PM

It doesn\'t look like Komodo Labs is particularly quick about ironing this out.

Title: Issue resolved
Post by: Komodo Support on May 22, 2006, 09:51:47 PM

We apologize again.  In all honesty we\'ve been concentrating a significant amount of resources to the next generation of NEWT Pro, but we promise to get the ball rolling this week on the Symantec issue.

We\'ll post the progress here.

Title: Issue resolved
Post by: Komodo Support on May 30, 2006, 02:49:16 AM

We\'d wanted to let you know we have an email into Symantec, so the process has begun.  We will continue to post the progress.

Title: Issue resolved
Post by: Komodo Support on May 31, 2006, 05:46:16 PM

After speaking with Symantec, we found that we might be able to solve the problem on our end.  We are working on this now.

Title: Issue resolved
Post by: Komodo Support on October 29, 2006, 05:37:14 PM

This issue was fixed in July 2006 with version 2.0, build 2308.