Komodo Labs Forums
NEWT Professional => NEWT Pro Network Inventory - Support => Topic started by: tmerrifield on April 03, 2014, 06:06:25 PM
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I'm scanning local machines and some are answering but most are returning with this:
Low-Level: could not install service on xxx.xxx.xxx.xxx, error 5 while calling Open SCManager: (Access is denied.)
Any help appreciated.
Also should add that I can reach those computers from scanning computer via \\computername
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Hi, we're sorry to hear about this issue. However it seems to be a Microsoft security issue and not necessarily a bug in our app, though we haven't counted it out. Thankfully this problem doesn't come up often, but we're still not 100% sure why. We have been able to help some users with this issue, so hopefully we can help find a solution.
Basically, it's saying you have access to the machines like you're saying, even the ADMIN$ share, but it's not allowing remote service changes (try the SC command in a DOS Prompt), which is also required for scanning. Usually if one has access to ADMIN$, they can also start/stop remote services, just not in these rare cases.
I'm assuming this is on a domain. Are you running it from a Domain Admin account, or are you needing to use credentials in NEWT in order to scan, on PCs where it's working?
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I am using domain admin account info. I can get to c$ and run net view on those machines, seeing the Admin$ share. I cannot run sc - get access denied error 5.
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It looks as though we've taken this to email, but if anyone else is having this issue, please contact us.