Komodo Labs Forums

NEWT Professional => NEWT Pro Network Inventory - Support => Topic started by: jpierson on April 14, 2004, 06:04:16 PM

Title: Worker Timeout message (fixed as of v2.5)
Post by: jpierson on April 14, 2004, 06:04:16 PM

I posting this with regards to some issues we are having with the beta 2104 when scanning our domain. It appears that when the scan is executed everything works fine until we reach the scanning software section. At this point the scan waits a minute or so and then fails with a message \"Worker Timeout\". It then continues the scan but doesn\'t record any additional data from that point forward like hotfix, VM, etc.... If we remove the software section from the scan everything works fine. We have tried this in several different network location (Datacenter segment, office segment) as well as several different machines. We have changed the Scan item timeout value and the scan speed value with no results. Any suggestions or information concerning this behavior would be helpful. Thanks.

Regards,
Jeremiah

Title: Worker Timeout message (fixed as of v2.5)
Post by: Komodo Support on April 14, 2004, 06:28:29 PM

Hi Jeremiah.  As we spoke of on the phone, this is most likely a problem with the MTU setting on the machine you're scanning from not being set to the default of 1500.

Since only the beta version has a workaround for this, anyone having this problem should contact support directly at support@komododigital.com.

Title: Worker Timeout message (fixed as of v2.5)
Post by: jpierson on April 20, 2004, 12:24:04 PM

It worked, thanks for all the help.

Jer