Komodo Labs Forums

NEWT Professional => NEWT Pro Network Inventory - Support => Topic started by: realitybytez on October 04, 2006, 06:40:49 PM

Title: thank you for your reply
Post by: realitybytez on October 04, 2006, 06:40:49 PM

i simply love this program, and will be putting in a purchase order for it. however, i do have a problem because many of the fields are filled with the following message:

WMI: The RPC server is unavailable. (Error: 7023174)

Any ideas on what\'s wrong?

Title: thank you for your reply
Post by: Komodo Support on October 04, 2006, 06:50:03 PM

Thank you!  Could you check to see if the Windows Management Instrumentation (WMI) service is running on the remote machine?

Title: thank you for your reply
Post by: realitybytez on October 04, 2006, 07:36:34 PM

i have checked the remote machine, and wmi is running.

this is a windows xp sp2 pc on a windows sbs2003 network.

Title: thank you for your reply
Post by: Komodo Support on October 04, 2006, 10:39:52 PM

Ah, ok.  Then this could also be related to a Firewall Group Policy setting.  Could you check the Group Policy Editor on the server and set the \"Allow remote administration exception\" to Enabled?

It can usually be found in the following path:
Administrative Templates\\Network\\Network Connections\\Windows Firewall\\Domain Profile

Title: thank you for your reply
Post by: realitybytez on October 05, 2006, 03:48:45 PM

awesome! that did the trick. expect an order from me in the next few days!

Title: thank you for your reply
Post by: realitybytez on October 05, 2006, 04:04:19 PM

hey just so you know, when i scanned a pc after implementing the above fix, windows defender on the remote pc indicated that newt is spyware. you should let microsoft know that yu\'re not spyware.

Event Type:   Warning
Event Source:   WinDefend
Event Category:   None
Event ID:   3004
Date:      10/5/2006
Time:      9:42:22 AM
User:      N/A
Computer:   11W8J31
Description:
Windows Defender  Real-Time Protection agent has detected spyware or other potentially unwanted software.
 For more information please see the following:
http://www.microsoft.com
    Scan ID: {C6F00E7A-9330-4B64-B946-1653DEEDD48F}
     User: xxxxxxxx\\xxxxxx
    Name: Unknown
    ID:
    Severity ID:
    Category ID:
    Path Found: process:pid:4036;service:NEWTSvc;file:C:\\WINDOWS\\system32\\NEWTSvc.exe
    Alert Type: Unknown
    Detection Type:  


For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Title: thank you for your reply
Post by: Komodo Support on October 05, 2006, 08:41:12 PM

Thank you, we will look into this.  We\'re still working out our services structure in a new version in development and we\'ll make sure to work with Microsoft to get it approved.