Komodo Labs Forums

NEWT Professional => NEWT Pro Network Inventory - Bug Reports => Topic started by: Juan Paulino on February 13, 2014, 03:15:03 PM

Title: Error MS Office & Business 2013 (fixed in v2.5.279)
Post by: Juan Paulino on February 13, 2014, 03:15:03 PM

Dear gentlemen, My Pc has installed MS Office & Business 2013 but I don´t get the Product Key with Newt Professional 2.5 Build 252

Title: Re: Error MS Office & Business 2013
Post by: Komodo Support on February 13, 2014, 04:22:33 PM

Hi, we are working on this issue now.  Would it be ok if we contacted you directly through the email you signed up with?  We'd like to make sure we let you try it once we have it fixed.

Title: Re: Error MS Office & Business 2013 (fixed in v2.5.265)
Post by: BobMason on July 07, 2014, 11:47:00 PM

I am running Newt Pro v2.5 build 265, the Office 2013 product key is coming up as masked, e.g. XXXXX-XXXXX-XXXXX-XXXXX-DV3TM, is there anyway of extracting the actual code via Newt?

Title: Re: Error MS Office & Business 2013 (fixed in v2.5.265)
Post by: Komodo Support on July 10, 2014, 04:21:13 PM

In some situations, such as MAK, OEM or Office 365 keys, Microsoft has stored then in a way no one's been able to decrypt yet, or they don't store it at all, and only use the Product ID for support, etc.  No software we know of, including Newt, can retrieve the entire license key in these situations.  Microsoft allows the last 5 characters to be read in order to help match it up with keys from the original purchase, and for auditing purposes.  However retail license keys should be fully readable.

If a method's developed to read keys like this, we'll definitely add it.