Komodo Labs Forums

NEWT Professional => NEWT Pro Network Inventory - Support => Topic started by: tmerrifield on April 03, 2014, 03:06:25 PM

Title: low-level: could not install service on xxx... (improved in build 270)
Post by: tmerrifield on April 03, 2014, 03:06:25 PM
I'm scanning local machines and some are answering but most are returning with this:
Low-Level: could not install service on xxx.xxx.xxx.xxx, error 5 while calling Open SCManager: (Access is denied.)
Any help appreciated.

Also should add that I can reach those computers from scanning computer via \\computername
Title: Re: low-level: could not install service on xxx...
Post by: Komodo Support on April 04, 2014, 12:27:22 PM
Hi, we're sorry to hear about this issue.  However it seems to be a Microsoft security issue and not necessarily a bug in our app, though we haven't counted it out.  Thankfully this problem doesn't come up often, but we're still not 100% sure why.  We have been able to help some users with this issue, so hopefully we can help find a solution.

Basically, it's saying you have access to the machines like you're saying, even the ADMIN$ share, but it's not allowing remote service changes (try the SC command in a DOS Prompt), which is also required for scanning.  Usually if one has access to ADMIN$, they can also start/stop remote services, just not in these rare cases.

I'm assuming this is on a domain.  Are you running it from a Domain Admin account, or are you needing to use credentials in NEWT in order to scan, on PCs where it's working?
Title: Re: low-level: could not install service on xxx...
Post by: tmerrifield on April 04, 2014, 03:28:20 PM
I am using domain admin account info.  I can get to c$ and run net view on those machines, seeing the Admin$ share.  I cannot run sc - get access denied error 5.
Title: Re: low-level: could not install service on xxx...
Post by: Komodo Support on April 08, 2014, 12:29:36 PM
It looks as though we've taken this to email, but if anyone else is having this issue, please contact us.