Komodo Labs Forums

NEWT Professional => NEWT Pro Network Inventory - Support => Topic started by: ibsb on August 08, 2019, 08:51:43 AM

Title: Service Tag for monitors
Post by: ibsb on August 08, 2019, 08:51:43 AM
Hi,

Some monitor models (like Dell P2217H) come with a Service Tag beside the traditional Serial Number. It would be great if NEWT can show it in the scan report.
Title: Re: Service Tag for monitors
Post by: Komodo Support on August 09, 2019, 12:28:47 PM
Hi! If this is included inside the monitor itself in place we can pull it, such as the EDID, we should be able to display it in NEWT Pro in the same field as the Monitor Serial Number.

Is there another piece of software you're using that can pull the the monitor service tag from your monitors?
Title: Re: Service Tag for monitors
Post by: ibsb on August 13, 2019, 02:13:11 PM
Hi,

Currently I'm not aware if there is another software that can do it... I have to check and let you know.
Thanks for your reply!

Florin
Title: Re: Service Tag for monitors
Post by: Komodo Support on August 13, 2019, 07:54:23 PM
No problem. Typically a large manufacturer like Dell will have Windows utilities that allow you to see the service tag of a monitor through software, if that's possible. Just as they do for the PC's service tag, either using the BIOS or software like ours.

I performed a quick search for such software from Dell, but couldn't find anything. As far as we know, the only unique value that can be pulled from monitors through software is the serial number. It's possible Dell could add this to monitors, but we haven't seen it yet.