Komodo Labs Forums

NEWT Professional => NEWT Pro Network Inventory - Bug Reports => Topic started by: nkrowe on May 24, 2022, 05:27:51 PM

Title: Crash and burn
Post by: nkrowe on May 24, 2022, 05:27:51 PM

Faulting application name: NEWTPro.exe, version: 2.5.0.364, time stamp: 0x611ba4a8
Faulting module name: iGrid300_10Tec.ocx, version: 3.0.0.220, time stamp: 0x496322eb
Exception code: 0xc0000005
Fault offset: 0x00084504
Faulting process id: 0x10a44
Faulting application start time: 0x01d86f96755cd51d
Faulting application path: C:\Programs (x86)\Komodo Labs\NEWT Professional 2.5\NEWTPro.exe
Faulting module path: C:\WINDOWS\System32\iGrid300_10Tec.ocx
Report Id: 01f98e70-4f3e-4fed-8378-d32370730b2d
Faulting package full name:
Faulting package-relative application ID:

Windows 10 Enterprise 10.0.19044 Build 19044

C:\WINDOWS\System32\iGrid300_10Tec.ocx file does not exist?

Title: Re: Crash and burn
Post by: Komodo Support on May 24, 2022, 05:55:44 PM

Thank you for the report. We haven't yet heard of an issue like this.

Could you try re-installing the app using the latest installer EXE on our website and let us know happens?

Title: Re: Crash and burn
Post by: nkrowe on May 25, 2022, 08:11:17 PM

Good News! It's working now. This morning I decided to start off with a "restart" and my computer went into a CHKDSK mode for like 45 minutes.  I just redownloaded NEWT and it is scanning now. Thanks.

(I can delete this thread if you don't want the false-alarm report)