unable to scan remote sites

[emoss]

Enjoying my trial of NEWT PRO 2, and have submitted a PO  so I can purchase the program....

I am still unable to scan my remote locations. Discovery correctly identifies all PCs, OS, MAC address, etc.,  but the scan returns \"Computer off? (Irresolvable)\", and no additional data is recorded. All locations are conencted by point to point T1s running through firewalls with no port restrictions.
How can this be resolved ??

EBM

[Komodo Support]

Hi and thank you for becoming a valued customer!

It could be that Windows Name Resolution is not being used between the sites.  Are you able to ping any one of those machines from a DOS Prompt by their computer name?

[emoss]

Hmmm!  I am unable to ping remote hosts by hostname from a DOS prompt.... local hosts are pingable by hostname.

What needs to be done to rectify this?

[Komodo Support]

You could try adding the machine using its IP address just for a test and scanning it.  We will contact you by email to see if we can figure out a way around this.

[bboyce]

I have several branch offices on subnets and connecting to HQ using Citrix. I can see and ping the workstations, but they won\'t scan. Is there something I can change?

[Komodo Support]

Hi, can you tell us what error you\'re seeing?  You can copy this by right-clicking on the error.

[bboyce]

I\'m getting 1203 - No network provider accpeted the network path and
error 1214 The format of the specified network name is invalid.
Bruce

[Komodo Support]

Ok, can you get to those machines from Windows Explorer or IE using \"\\\\ComputerName\"?  Because it sounds like this may be more of a Windows security issue than a Newt issue.

[bboyce]

Its a credentials issue. I have a certain class of machines that have a carriage return as a password (don\'t ask). The credentials manager won\'t accept a carriage return as the password. Can I work around this?

[Komodo Support]

Hi again, you\'re using 2.5, correct?  NEWT\'s credential manager should take a blank password just fine, and use it.  But it will warn you about the blank password.  This only works on Machine Specific Credentials (the right side), but currently not the Default Credentials (left side).  We admittedly have some work to do on our Default Credentials feature.  It was just added a few months ago.