At Komodo Laboratories, we strive to quick and helpful support to our users. All support matters, whether they’re before or after the sale, are very important to us.

Many of our users are self-motivated individuals and like to research answers to their questions. Therefore we always have and always will provide public support forums. They are closely monitored and responded to quickly by our staff, but we welcome all users to participate in helping others.

Paid Support: If you fall within the first free year of support or have a paid support contract, please post in our forums or contact support@komodolabs.com, whichever you prefer.  No email verification required.

Free Support: Please post your question in our forums.  No email verification required.

Whether posting in the forums or emailing us directly, you will always receive courteous replies as quickly as possible. Responses are given almost always within 24 hours, but we make every effort to reply within the same day, even on weekends.

Since we’re located in the eastern U.S.A., time differences may prevent same-day replies to other time zones.