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Terms and Conditions
1. General
These Terms and Conditions apply to software purchases from Komodo Laboratories LLC (“Komodo Labs”), whether made through our website or by direct order.
Our software is licensed under the terms of our End User License Agreements (EULAs), which describe the rights and restrictions associated with using our software.
2. Orders and Pricing
All prices are in U.S. dollars unless otherwise stated and are subject to change without notice. Written quotations remain valid for the period specified in the quotation.
All orders are subject to acceptance by Komodo Labs. We reserve the right to decline or cancel orders due to pricing errors, suspected fraud, or other reasonable circumstances. Any payments received for canceled orders will be refunded.
3. Payment Terms
We accept major credit cards and PayPal through our website’s online checkout.
Purchase orders and NET 30 invoicing are available to approved organizations. NET 30 payments are due within 30 calendar days of the invoice date unless otherwise agreed in writing.
Other payment arrangements may be considered upon request.
4. Software Delivery
Our software is delivered electronically. Download information, license keys, and registration details are provided after an order has been processed.
Customers are responsible for providing accurate contact information to ensure successful delivery.
5. Software Licensing
Purchasing our software grants the customer a license to use it according to the applicable EULA. Ownership of the software and its intellectual property remains with Komodo Labs.
Our license agreements are available here:
Additional Users and Seats
Each software license includes one authorized user or technician unless otherwise specified. Additional users or technicians require additional seats, which are available for an additional fee. Pricing for additional seats is provided at the time of purchase or quotation.
6. Returns and Refunds
Refunds and returns are subject to the terms of the applicable EULA and any rights provided by law.
We encourage customers to evaluate our software using the available trial versions before purchasing.
7. Warranties and Liability
Software warranties, disclaimers, and limitations of liability are described in our EULAs.
8. Purchase Orders and Other Agreements
Additional or conflicting terms included in purchase orders or other purchasing documents do not replace these Terms and Conditions unless expressly accepted by Komodo Labs in writing.
Any separate agreement accepted in writing by both parties takes precedence where its terms differ from these Terms and Conditions.
9. Changes to These Terms
We may update these Terms and Conditions from time to time. Changes will be published on our website and will apply to future purchases without altering previously accepted agreements.
10. Contact Information
Email: sales@komodolabs.com